Digital

Customer enters card details via a secure browser

PCI Pal Digital can integrate into your existing digital channels, with your chosen payment service provider and CRM solution. The sensitive card data does not enter your contact centre and at no point can the digital agent see the card data.

Card data does not reach the contact centre

Once payment via a digital channel has been requested, the agent simply generates a secure URL which is sent to the customer. The customer clicks on the URL opening a secure payment page on their device where they enter their payment details. The agent and the customer stay in conversation throughout the payment process and the agent can track the customers progress in real-time through PCI Pal interface offering support where needed and ensuring no disruption to the customer payment journey.

Should payment be required via email or SMS channels, a time limit can be added to these secure URLs – effectively creating a Digital Invoice, meaning secure payments are available for both real time and anytime digital channels.

Payment is processed by your payment provider

Once the details have been entered into the secure URL, which is masked from the agent seeing anything other than asterisks, the agent will then process the payment. This ‘processing’ means the PCI Pal Digital solution will securely send the transaction to the payment provider for authorization. No sensitive cardholder data enters your environment minimizing the scope of PCI DSS.