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The US Contact Centre Decision-Maker’s Guide 2019-20

A graph of contact centers taking card payments, sorted by vertical market

Compliance with PCI DSS should also be seen in the wider context of a far-reaching information security framework. This may also take into account industry-specific regulations.

There is likely to be a balance found between compliance with the various regulations in the context of the business’s unique processes and internal guidelines. It’s important to remember that PCI compliance isn’t a once-a-year box-ticking exercise, but should be entwined in the security DNA of an organization.

In The US Contact Centre Decision-Maker’s Guide 2019-20, we cover interesting data and industry insights related to this and more.

These include:

  • How various elements of card data are permitted to be processed and stored
  • The percent of contact centres taking card payments, by vertical
  • The percent of contact centres taking card payments, by contact centre size
  • Five tips to consider on securing incoming payments that are handled in the contact center environment
  • The percent of organizations using different card fraud reduction methods
  • The effect of cost of compliance on card payments, by contact centre size
  • The single largest cost for PCI DSS compliance, by contact centre size
  • The types of PCI DSS training being offered to agents, by contact centre size

Learn about these and more by downloading The US Contact Centre Decision-Maker’s Guide 2019-20 today.

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