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The Inner Circle Guide to Cloud-Based Contact Centre Solutions

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From the first version of this report, a lot has changed in the cloud-based contact centre solutions space. The Inner Circle guides investigate key customer contact solutions. PCI Pal has worked with ContactBabel to create an update to the original report.

In this updated report, find out the answers to some key customer queries around cloud providers and assisting with customer contact.

Queries include:

  • What is the cloud and who is using it?
  • How can organizations have the back-office, knowledge workers and homeworkers to assist with customer contact?
  • As GDPR makes the client as responsible for data breaches as the cloud provider, how would the cloud provider prove that their solutions are secure and GDRP compliant?
  • Concerns around customization and integration are the biggest inhibitors to cloud uptake. Can cloud providers reassure organizations that this would not be a problem?
  • And more.

Get the report, The Inner Circle Guide to Cloud-Based Contact Centre Solutions, to find answers to these questions and more.

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