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Outsourcing – Serco

Founded in 1929 and with businesses across North America, continental Europe, the Middle East and Asia-Pacific, Serco is a global leader in the outsourcing market, providing services to both the public and private sector. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

As a certified PCI-compliant service provider, Serco has invested time and considerable effort into maintaining their level of compliance. They went to market to find secure contact centre technology that could help make this ongoing compliance requirement easier, more cost-effective and more robust.

Following an in-depth procurement process to assess the secure technology market, Serco selected PCI Pal.

PCI Pal has delivered a variety of secure solutions to Serco, all of which have been deployed from the PCI Pal secure cloud platform. This has resulted in a fast, easy deployment procedure, which allows Serco to maintain the flexible approach required of an outsourcing business.

Learn more about the success of this partnership when you read the success story.

Read Success Story (pdf)

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