Skip to main content

PCI Compliant Contact Centres: Maximizing Efficiency

A digital mock-up of the Maximising Efficiency eBook

There is a common misconception that increased data security measures can often come at the expense of efficiency. Equally, adhering to PCI DSS can be seen as a burden by some contact centres, but the potential long term efficiency savings speak for themselves.

At PCI Pal, we have seen these efficiencies first hand, with one of our clients AllSaints benefitting from a two-thirds reduction in average handling times (AHT) following the implementation of our secure payment technology.

So how could your contact centre improve customer experience while still tightening up your processes? Can extra layers of payment security actually speed up call resolution?

To make sense of it all, PCI Pal has compiled a selection of helpful advice in this eBook for compliant contact centres.

In it, you will find guidance on:

  • Not letting your PCI standards slip
  • The PCI DSS requirements that contact centres struggle with the most
  • Safeguarding your contact centre against employee misconduct
  • Why contact centres need a culture of security
  • Preparing your contact centre for a PCI DSS audit
  • Ensuring your home workers are PCI compliant
  • Reducing Average Handling Times and saving your contact centre money

Enter your details below to read the eBook ‘PCI Compliant Contact Centres: Maximizing Efficiency’.

Pardot form
Please enter your business email address.
You agree to our Privacy Policy and to hearing from PCI Pal about products, services and future content *
* Required fields

Sign up for Knowledge Centre notifications

Never miss the latest blog, news, podcast or event. Sign up to be notified when we publish something new.

You may also be interested in

healthcare CX and payment compliance
Success story
NFP Health Secures Remote Contact Centre Payments with PCI Pal
NFP Health Secures Remote Contact Centre Payments with PCI Pal
NFP Health secures remote contact centre payments with PCI Pal as they focus on enhancing the customer experience and streamlining PCI compliance strategy.
Read more

More related content

Chat with us