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Retail – MADE.COM

Having experienced exponential growth since entering the market, with increasing numbers of customers calling to make purchases and receive customer experience, Made.com was aware that they were required to adhere to the Payment Card Industry Data Security Standard (PCI DSS). Following a review of the secure technology market, they selected PCI Pal’s Agent Assist.

Here’s how PCI Pal solved this international retailer’s contact centre compliance challenges across Europe.

Read Success Story (pdf)

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