Looking Back on 2022: A Year in Review

As we come to the end of 2022, it’s a great time to reflect on the past 12 months. It’s been a busy year at PCI Pal – in case you missed any of our latest news, awards, or success stories, here’s some of the many highlights of 2022.

PCI Pal Innovation and Expansion

• September – PCI Pal Launches Open Banking Payments for Contact Centres
  PCI Pal announced the launch of its Pay by Bank open banking solution for contact centres. It is the first in a series of new agent-assisted, digital payment products that enable merchants to minimize the cost of transactions and provide instant refunds – all while reducing fraud risk and chargeback costs. The first iteration of the service gives consumers the option to pay from any bank in the UK, with further global regions to be launched in the coming year.
• August – PCI Pal Extends Patent Portfolio across the US and Australia
  PCI Pal was granted further patents in both Australia and the United States for its secure payments technology. These patents cover the unique ways by which PCI Pal services can be integrated seamlessly into third-party environments, providing both its partners and customers with non-invasive, low-risk methods to facilitate access to its secure cloud services.
• June – Teleperformance UK Selected PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers
  As mobile and e-commerce, open banking, and alternative payment methods evolve, Teleperformance’s partnership with PCI Pal will provide additional reassurance to enterprise customers that the highest levels of payment card industry compliance and innovation are delivered regardless of the payment method selected by their customers.
• April – Odigo and PCI Pal Partnered to Provide Secure Payments in New Odigo Connect Marketplace
  Following the launch of the new Odigo™ Connect Marketplace, which enables organizations to easily procure an extensive range of tailormade CCaaS-related solutions, Odigo customers can now access PCI Pal’s award-winning payment security solutions for voice, chat, social, email and contact centre interactions for a truly omnichannel approach.
• March – PCI Pal Joins the Five9 CX Marketplace as an Approved Secure Payments Partner
  Featured as an integrated partner, PCI Pal now offers secure payment solutions to Five9’s network of more than 2,500 contact centre customers worldwide. “Partnering with PCI Pal gives our customers more choices in addressing those needs and enables them to access more tools to ensure PCI compliance in any environment,” stated Walt Rossi, VP of Business Development at Five9.
• February – New Global Partnership with VoiceFoundry: a TTEC Digital Company
  VoiceFoundry specializes in the comprehensive design and delivery of Amazon Connect, a cloud-based enterprise contact centre solution used by organizations around the world. As an industry leader in deploying Amazon Connect and other AWS services, VoiceFoundry integrates with PCI Pal secure payment solutions to help enterprises improve customer engagement and comply with PCI DSS rules, while maximizing the benefits of AWS.
• February – PCI Pal Expands Operations into Australia
  We’re excited to grow our Australian business, covering the ANZ region. Adding to our remote activity to date, we can now more closely support our partners and customers in the region. Our new team combines existing specific knowledge of our marketplace, as well as extensive business communications and B2B software sales to allow them to hit the ground running.
• December – TalkDesk Partnership goes from Strength to Strength
  “Our partnership with PCI Pal continues to grow as organizations increase their focus on security measures,” said Robert Gavin, Vice President, Alliances at Talkdesk. As a Talkdesk AppConnect partner, PCI Pal offers secure payment solutions for Talkdesk to resell to thousands of customers worldwide, enhancing the Talkdesk suite of integrations, which includes more than 80 industry-leading applications that enable businesses to rapidly expand their contact centre capabilities.

Award-Winning Solutions

Throughout 2022, PCI Pal’s secure payment solutions have enabled organizations to continue seamlessly transacting payments while safeguarding data. This resulted in recognition from prestigious industry leaders throughout the year including:

• Best Compliance Product at the 2022 CX Awards
• 21^st Best-Performing UK Tech Scale-UP at the Megabuyte Emerging Stars Awards
• Best Call Centre Solution at the annual CNP Awards
• Most Innovative Compliance Solution at the Global Infosec Awards by Cyber Defense Magazine
• Data Security Solution Provider of the Year in 2022 Cybersecurity Breakthrough Awards Program
• Ranked in The Growth Index top 100 listing of the UK’s fastest-growing businesses

Customer Success Stories

Thanks to our award-winning solutions, we had the opportunity to support global enterprises with secure and compliant payment card transactions across a myriad of industries. Explore our 2022 customer success stories:

• Retail – Restaurant Group, Fridays UK, Chooses PCI Pal to Secure Card Payments
• Retail – Greg Rowe Limited (Producer of QETTLE) Keeps Customer Communications and Payments Flowing with Technology from Talkdesk and PCI Pal
• Retail – Bensons for Beds Futureproofs Omnichannel Payment Security with Freshworks and PCI Pal
• Travel & Leisure – National Express Improves Payment Security with 8×8 and PCI Pal
• Travel & Leisure – Virgin Atlantic Partners with PCI Pal to Secure International Payments
• Travel & Leisure – Air Europa Chooses PCI Pal Agent Assist to Enhance Contact Centre Payment Processes

Leading Industry Research and Resources

As regulations and consumer expectations continue to evolve, PCI Pal collaboratively analyses and provides compelling insights into the Payments and security industry. Read our research with leading contributors including Verizon and Worldpay.

• The Future of Payments Research Finds Increasing Consumer Trust Toward Digital Payment Methods
  PCI Pal in partnership with leading payments organization, Worldpay and market research brand, Savanta, explores payment method preferences, including the methods they trust most and their interest in trying new payment innovations in the future across consumers in the UK and US. Learn more about the survey results and download the full eBook to learn how leverage this research in your own business.
  Get the eBook →
• Keep Calm and Simplify: Contact Centre Best Practices in the Era of PCI DSS 4.0
  In collaboration with Servadus and Verizon Business Group, Professional Services, PCI Pal released a comprehensive white paper addressing the key challenges faced by contact centres heavily revolved around increased call traffic combined with the introduction of remote work during the pandemic, the rise in digital fraud, the tight labour market, and a roadmap to successfully navigating the introduction of PCI DSS 4.0 which significantly raises the payments security bar for all organizations accepting credit card payments.
  Download the Whitepaper →
• What You Need to Know: PCI DSS v4.0 and Payment Security
  Organisations managing environments within PCI DSS scope must prepare for significant changes to the PCI Data Security Standard (DSS) in anticipation of PCI DSS v4.0. As a participating organization, PCI Pal has worked closely with the PCI Standards Council throughout the consultation process. Here are some of the biggest changes that will impact your organization with the introduction of PCI DSS v4.0 next year.
  Read the Blog →

LOOKING FORWARD TO 2023

Evolution and innovation is of utmost importance in the upcoming year to meet new and changing regulations and consumer expectations. CISO at PCI Pal, Geoff Forsyth concludes that, “As companies look towards the new year, it’s a great time to reassess payment processes, security measures and technology to ensure they’re meeting compliance regulations while also keeping the needs of customers top of mind. PCI Pal has solved the PCI DSS compliance problem: now we’re investing in and further developing our products to create new revenue generation and cost-benefitting solutions for contact centres as businesses strive to commercialize further customer interactions and enhance their payment experience into 2023.”