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Leisure

Keeping hospitality, travel, tourism and leisure organisations moving with our secure payment solutions.

Businesses are often reminded of the importance of protecting sensitive customer data, particularly when data hacks and breaches are hitting the headlines.

Unfortunately news of data breaches within the leisure sector occurs on a regular basis and serves as a stark reminder of the importance of assessing your data security practices for potential vulnerabilities. We need to be mindful that the leisure industry is an attractive proposition to would-be hackers regardless of the size of your business. After all, you handle a significant amount of personal data on behalf of your travellers & visitors, with many bookings requiring customers to provide their contact details, passport numbers, insurance policies, payment information and, in some circumstances, even medical information.

Ensuring thorough data handling and security practices are in place is not only important from a compliance perspective (to avoid potentially hefty fines), but also from a consumer trust and reputational perspective.

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Our success stories

Some of the world’s most recognisable organisations choose PCI Pal to secure their payments and protect their reputations.

How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

What our clients say

It was clear that PCI Pal’s solution would give us everything we need. And, as a partner with Vonage, it could be integrated - so we didn’t need to bring in a new third party to manage our compliance needs.

Andrew Thompson - Business Services Change Manager
British Medical Journal

We’ve fundamentally changed the way we’re handling our customer interactions. We have a new way of taking calls which is integrated with our Salesforce system and connects payments, billed interactions and customer contact in one place. It’s much more user-friendly and suits the way our customers want to provide the information to us - it’s a far better experience for our customers.

John Woodward - Head of Service Support
Ecotricity

The PCI Pal team have always gone out of their way to adapt their solutions as our business needs have evolved. We would certainly recommend PCI Pal, not only are they digital, safe and secure, but they’re also very forward-thinking, so great for any retail e-commerce business.

Heather Gibson - Brand Experience Director
AllSaints

We are really pleased with how Agent Assist is today supporting us. The solution is extremely effective, the team has been brilliant in supporting us deliver this project and we now have a very stable solution that enables us to take card details in a compliant way, while continuing to record our calls.

Matthew Lippert - Assistant Manager
iFLY

PCI Pal’s tools are known as the Number 1 in the industry. It was exactly the solution we needed for the problem we had and they’ve delivered something absolutely spectacular.

Alex Denley - Head of IT
Kidzania

We haven’t looked back since – the comparison from our previous supplier is like night and day.

Stephen Wright - IT Engineer
Pennon Water Services

PCI Pal’s Agent Assist has turned our Cardholder-not-Present payments around; transaction times have reduced, our agents are happy as they see all calls through from start to completion and PCI compliance is assured. What makes this a complete success however is that the payment failure rate has dropped from around 25% to less than 5%, which has completely exceeded our expectations.

Andy Kinney - System Manager
Vax

For Pennon Water Services, we are committed to delivering simple, accurate and timely billing for water services within one bill, one payment date and one telephone number to call. Working with Vonage and PCI Pal enables us to deliver on this commitment, in a secure and compliant way, satisfying both our clients and our staff in the process.

Stephen Wright - IT Engineer
Pennon Water Services

The process of buying an insurance policy is now easier; the process is much more refined and so customers are less likely to drop out. For our agents, our call times have improved which is a big measurement for us. Ultimately, our agents prefer it, our customers prefer it and we are seeing a big jump in efficiencies all round.

Tom Bowen - Senior Database Architect
Verex

I wholehearted support and endorse PCI Pal, everything is great with the relationship. We worked great as a team and now the solution is in place, our customers like it, our agents like it, and it just works.

Sandy McMurry - Helpdesk Technician
TRADER
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