IVR Payments

PCI Pal IVR & IV Payments enable your customers to securely make payments 24/7 without the need for a live agent. Fully integratable with your existing IVR or IVA solution.

With the ever-growing demand for omnichannel payments, customers increasingly expect businesses to provide multiple payment and engagement options.

PCI Pal’s IVR (interactive voice recognition) & IVA (intelligent virtual assistant/agent) Payments integration solutions empower your customers to make payments 24/7 without speaking with a live agent. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR or IVA solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so can be integrated to take payments securely from customers through any channel.

While IVR and IVA both have roles in customer interaction, IVAs can interact through voice or text and is a more advanced and sophisticated system capable of learning and adapting, while an IVR operates based on pre-set commands and choices with dynamically generated audio to further direct users on how to proceed.

How it works

Integrated with your existing IVR or IVA service

Your IVR or IVA system carries out identification and verification (ID&V) and pass the call to PCI Pal when a payment is required. PCI Pal will interact with your IVR or IVA service to reconcile all transaction data.

Card Data does not reach your environment

PCI Pal's IVR & IVA solutions capture the details and block them from reaching your infrastructure, so from a PCI DSS perspective your area of scope is vastly reduced.

Payments collected using DTMF/keypad tones

Once we’ve captured the card data, using DTMF-Masking technology or via speech recognition, we process the transaction via an integration with your payment provider. PCI Pal reconciles the result back to your environment, allowing you to complete any actions and retain a record of all transactions.

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Key benefits

PCI Pal’s cloud solutions secure your business communications, while ensuring PCI DSS compliance is met and your customers’ data is safe.

Customer peace of mind
Safe and scalable
Integrates with your existing IVR or IVA solution
Fully automated with voice or chatbots
Multiple languages supported
DTMF Masking & speech recognition supported
Reduce the scope of PCI DSS – increase payment success

Let us show you how

Secure your customers’ payments using our cloud-based solutions.

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Our other solutions

Meet our secure cloud solutions. Certified to the highest level with leading card companies. Protect your data, safeguard your reputation and build consumer trust.

Agent Assist

Agents use PCI Pal’s Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times.

Digital

PCI Pal Digital provides a true omnichannel secure payment solution enabling your organisation to take payments across digital engagement channels.

Speech Recognition

Harness the power of AI to enable accessibility, inclusivity, and scalability in payments.

Learn more about payment security

Success story

Enhancing contact centre payment security and compliance for Secret Escapes

Discover how Secret Escapes, the world's leading members-only online travel deals company enhanced contact centre payment security, compliance and experience with PCI Pal Agent Assist.

Success story

Crafting Trust: Arts & Crafts Superstore Protects Customer Payments

Discover how this large arts and crafts retail superstore chain with over 100 stores across the United Kingdom transformed its contact centre payment process, enhanced customer experience, and protects customer payments with PCI Pal Agent Assist.

Success story

NFP Health Secures Remote Contact Centre Payments with PCI Pal

NFP Health secures remote contact centre payments with PCI Pal as they focus on enhancing the customer experience and streamlining PCI compliance strategy.

White paper

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In this white paper, we establish and explain the threats posed by outdated call recording technology, including Pause and Resume call recording. Through it, you'll find an easier path to compliance with data security regulations, meaning less chance of being fined for a data breach.

Our partners and integrations

We are integrated to, and resold by, some of the world's leading business communications vendors, as well as major payment service providers, telecommunications companies, and CRM providers. Don’t see your provider? We're happy to look at additional integrations to ensure your PCI Compliance journey is as seamless as possible.

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How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

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