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South Staffordshire District Council

South Staffordshire District Council provides a wide range of services for its residents, including housing benefits, waste collection, environmental health, homelessness prevention and planning enforcement, to name just a handful.

The Council utilised PCI Pal’s IVR solution to support the move away from manned phone-based payments. Using Call Secure Plus, a cloud-based solution, meant that no on-premise installation was required.

The council originally set itself a target of achieving 16,000 subscriptions, however it has since processed over 30,000, of which around 6,000 were handled via the contact centre staff over the phone.

Download the full success story below to find out more about how PCI Pal used PCI compliant payment solutions to support South Staffordshire District Council.

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