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Mike Senecal of examines how PCI Pal has developed a suite of solutions to secure contact centre payments for organisations globally. Recognizing the changing landscape for mid-market to enterprise-size contact centres, the article dives into the benefits of a payment solution suite that delivers both secure contact centre payments and an enhanced customer experience.

The article recognizes that contact centres are pivoting to meet the needs of their customers and create better agent experiences along the way. For this reason, PCI Pal is identified as an innovator in the payment landscape. By offering a variety of payment methods to provide an omnichannel payment experience, PCI Pal plays a big part in a contact centre’s evolution.

The cloud-based design of the product suite is particularly relevant in today’s remote working environment, where contact centres have shifted to virtual operations, creating new security challenges. PCI Pal is designed to descope the contact centre environment from the scope of PCI DSS, ensuring no sensitive data ever enters the environment with cloud-based payment solutions equipped to grow and scale with organisations. Whether agents are remote or onsite, the process remains the same, and the agent never hears or sees any of the customer’s sensitive payment information.

The article highlights the benefits of PCI Pal’s cloud-based payment solutions, including increased security for customers, reduced risk of fraud for businesses, and improved compliance with payment regulations. PCI Pal’s commitment to researching and understanding both the consumer and the contact centre positions the organisation well to continue building a portfolio of products and features that best serve the needs of the contact centre and consumer relationship. With partnerships and integrations into many of the world’s leading contact centre solutions, PCI Pal has become an integral part of many organisations’ contact centres across a wide variety of verticals.

Read the full article here

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