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PCI Pal® Collaborates with Oracle to Offer Enhanced Payment Security to Its Contact Centre Customers

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PCI Pal®, the global provider of secure payment solutions and a member of Oracle PartnerNetwork (OPN), today announced a new collaboration with Oracle to offer its contact centre customers additional security and compliance options for Cardholder Not Present (CNP) payments.

Bringing together Oracle’s market-leading Enterprise Session Border Controller (E-SBC) with PCI Pal’s proven PCI compliance solutions, Oracle customers can ensure that their voice interactions and sensitive cardholder data are secure.

With contactless transactions becoming a necessity for many businesses, CNP payments are on the rise. Correspondingly, however, bad actors have taken notice and are targeting these new systems and business processes. Safeguarding customers’ data must be a priority. By taking advantage of PCI Pal’s relationship with Oracle, organisations can ensure PCI DSS compliance by connecting to PCI Pal directly from any Oracle E-SBC with flexibility for traditional office-based interactions and the increasingly common remote worker scenario.

The solution both secures sensitive financial information and ‘de-scopes’ the customer network environment from the requirements of PCI DSS.

“Both the rapid shift to remote working and the surge in demand for Cardholder Not Present (CNP) payment processing introduce new data security and compliance challenges for contact centres,” said Andrew Morawski, GM and Senior Vice President, Oracle Communications. “Helping our customers get ahead of those concerns is a top priority, and our joint solution with PCI Pal does just that. Utilising our E-SBC on-site or from the cloud and PCI Pal’s cloud-based solution, we can help our customers attain compliance with the highest standard of payment security.”

“With decades of experience securing real-time communications, data and applications, Oracle understands the importance of data security in safeguarding a company’s reputation and customer trust,” said Darren Gill, Chief Revenue Officer, PCI Pal. “We’re so excited to be working with them to offer their customers unparalleled trust, security and compliance for their contact centres.”


Download the press release in full.

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