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Public Sector – Delivering Compliance to Local Authorities

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Compliance can pose a significant challenge for many organisations that are required to record telephone calls to meet the standards of other regulations. One Borough Council in the UK was facing this very issue.

PCI Pal worked with them to meet the requirements of additional financial regulations while maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Since implementing PCI Pal’s Agent Assist, One Borough Council’s agents can talk through the payment process with customers more quickly and easily, without sacrificing payment data security. In addition to earning customer trust, the process provides a great customer experience. Further, less dropped calls means more payments being processed for One Borough Council.

Download the full success story below to explore how PCI Pal helped deliver compliance.

Read Success Story (pdf)

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