12 Months of Highlights from PCI Pal

Blog

21 December 2021

PCI Pal Innovation and Expansion

Throughout 2021, PCI Pal continued to work closely with our partner ecosystem – strengthening existing relationships and forging new ones.

PCI Pal and Amazon Connect (AWS)
PCI Pal became the first truly global secure payments provider available in AWS Marketplace, a digital catalog that makes it easy for organisations to discover, procure, entitle, provision, and govern third-party software that runs on Amazon Web Services (AWS). This new integration with Amazon Connect offers our global customers additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions.
Worldpay Partner Integration
We expanded our integration with Worldpay from FIS. With businesses increasingly relying on an omnichannel customer experience, Worldpay from FIS allows businesses to take smarter payments by making payment acceptance streamlined and offering flexibility for merchants to accept both traditional and alternative payment types anywhere, any time, on any device and across channels.
Puzzel Extends Partnership with PCI Pal’s Omnichannel Payment Portfolio
Following the success of joining PCI Pal’s partnership program in 2018 with our Agent Assist solutions, Puzzel has now added PCI Pal’s full complement of products to its portfolio. The team is now able to help customers handle payments across multiple engagement channels, including telephone, email, SMS, social media, webchat, or via automated IVR solutions, supporting customers’ omnichannel strategies.
Genesys Announces PCI Pal as a Premium App
As a long-standing AppFoundry Partner with Genesys, we were pleased to announce our new premium classification in May of 2021. With this AppFoundry premium membership, PCI Pal is now available as an Interaction Widget within Genesys Cloud, supporting Genesys in delivering payment security solutions to its customers worldwide.

Continued Excellence in the Industry Throughout 2021

Award-Winning Solutions
Throughout 2020 and 2021, PCI Pal’s security solutions have enabled organisations to continue seamlessly transacting payments while safeguarding data. This resulted in recognition from prestigious industry leaders throughout the year including:

Payment Solution winner at the 2021 Credit & Collections Technology Awards
Payments Compliance Technology of the Year at the 2021 Payments Awards
Enterprise Security Solution Shortlist at Security Excellence Awards 2021
Finalist in the 2021 Cloud Excellence Awards
3 accolades at the WorkL Workplace of the Year Awards 2021

Customer Success Stories
Thanks to our award-winning solutions, we had the opportunity to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home across several organisations and industries. Explore our 2021 customer success stories:

Chill Insurance Removes PCI Compliance worry with PCI Pal®
Michelin Implements PCI Pal® for Secure and Compliant Payments
Avalonbay Selects PCI Pal® to Securely Handle Its Contact Centre Payments
British Horse Society Charity Partners with PCI Pal® to Manage Secure Payments
MAPFRE Insureandgo Extends PCI Pal® Payment Security Solution To Australian Operations
Halfords Places Customer Service and Experience in Pole Position with PCI Pal®

Innovative Industry Updates & Events

New Year, New Website
Earlier this year, we were thrilled to announce the launch of our new website, pcipal.com. Our new website provides easier access to a wealth of content to aid you at whatever stage of the payment security journey you are at.
2021 Payments: The Future of Security & CX
In February 2021, PCI Pal hosted its first inaugural virtual conference, Payments: The Future of Security & CX. Over 300 registrants had the opportunity to hear from industry experts about new developments across payments, customer experiences, data security, and compliance to meet changing needs in the new normal of 2021 and beyond. Explore the insights on the accelerated change in the payments landscape, staying ahead of security trends, and flattening customer experience curves by downloading our whitepaper or listening to the follow-up podcast.
PCI Pal Launches a New Industry Podcast
Tune in and subscribe to our new podcast channel ‘Secure Payments’ for easy-to-digest advice, guidance, and interesting discussions on a range of topics relating to payment security, compliance, and customer experience. Our monthly schedule looks at different industries, territories and includes guest speakers who are experts in their fields.

Looking Forward to 2022

As we enter 2022 and the unprecedented situation continues, expectations are set. Consumers want businesses to ensure their payments are safe, and businesses need to have a concrete game plan in motion to make consumers feel secure. Geoff Forsyth, Chief Information Security Officer of PCI Pal, highlights key trends and predictions on how to navigate the security challenges in the new year. “In 2022, it’s time to get serious about cybersecurity – there’s no longer an excuse.”

COMING SOON! Payments 2022: future of Security & CX

Mark your calendars… we are bringing back our Payments: The Future of Security & CX event on March 3^rd, 2022! Connect with the PCI Pal team and our prestigious industry partners for a one-day virtual event where attendees from around the globe will engage in conversation and discover insights about the future of payment security and customer experience. Join industry experts like Worldpay, Vonage, Talkdesk, Calabrio, and more.