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Success story
MAPFRE: InsureandGo
MAPFRE: InsureandGo
For their InsureandGo brand, MAPFRE needed a new solution that wouldn't negatively impact the customer journey. When they landed on PCI Pal, they knew they had found the right fit.
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Success story
South Staffordshire District Council
South Staffordshire District Council
The Council utilised PCI Pal's IVR solution to support the move away from manned phone-based payments.
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Cars in a parking lot
Success story
TRADER
TRADER
TRADER implemented PCI Pal's Agent Assist solution, enabling them to remain in contact with customers without sacrificing data security. Learn more in this success story.
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A truck driving down the road on a cloudy day
Success story
Logistics Industry Success Story
Logistics Industry Success Story
PCI Pal works with many organisations in the logistics sector. This is the compliance journey of a major global logistics provider that is securing Cardholder Not Present (CNP) payments with PCI Pal.
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Flowers in front of Waltham Forest Council.
Success story
Waltham Forest
Waltham Forest
The London Borough of Waltham Forest in North East London needed to find a way to enable resolution centre staff to help residents with payments over the phone. They selected PCI Pal's Agent Assist solution.
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Water flowing from tap to the sink.
Success story
Pennon Water Services
Pennon Water Services
Pennon Water Services is a provider of water and wastewater services in the South West UK. With a team of around 30 contact centre operatives, Pennon Water Services tasked PCI Pal to deploy their Agent Assist solution to support their telephony payments.
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Partner Handshake At Desk
Success story
Delivering Security and Compliance to the Public Sector
Delivering Security and Compliance to the Public Sector
PCI Pal’s Agent Assist solution was adopted by one large government entity - holding one of the largest contact centres in the UK. Now, Agent Assist provides them with a seamless customer experience.
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