Knowledge Centre - PCI Pal

National Express Coach

National Express boosts customer service with 8×8 and PCI Pal

National Express boosts customer service with 8×8 and PCI Pal

Discover how National Express improved their payment security and customer experience with 8X8 XCaaS deployment and SecurePay, powered by PCI Pal, for card payment security and compliance.

Starting Your PCI Compliance Journey

Starting Your PCI Compliance Journey

Starting Your PCI Compliance Journey

Start your PCI Compliance journey with our simple, inclusive guide. It covers the basics of PCI compliance and some key factors you need to be aware of when embarking on your path to securing sensitive payment data.

Public Sector – PCI Compliance for Australian Government Authority

Public Sector – PCI Compliance for Australian Government Authority

Discover how this Australian government authority leverages PCI Pal Agent Assist to offer seamless, secure PCI compliant payments.

Retail – PCI Compliant Payments for Restaurant Group Fridays

Retail – PCI Compliant Payments for Restaurant Group Fridays

Discover how the flexibility of our cloud-based Agent Assist solution secures payments whilst providing a seamless customer journey that remains consistent and enhances the experience this restaurant group is famous for.

This is Canada 2022: The State of Security through the Eyes of Canadian Consumers Today

This is Canada 2022: The State of Security through the Eyes of Canadian Consumers Today

In December 2021, PCI Pal commissioned AYTM, a market research organisation, to survey 1,100 consumers resident in Canada to uncover Canadian’s sentiments towards and behaviours around data security.

Retail – Major British Multinational Retailer

Retail – Major British Multinational Retailer

Discover how this major British multinational retailer maintains a seamless customer service experience, without comprising card security and PCI compliance.

Heat valve of natural gas

Utilities – PCI Compliant Contact Centre Payments for Natural Gas Supplier

Utilities – PCI Compliant Contact Centre Payments for Natural Gas Supplier

Discover how the flexibility of our cloud-based solutions ensures a seamless agent experience and a customer journey that remains consistent, even when other business processes changed for this natural gas supplier.

European Manufacturer inside store

Retail – Secure Payments for Leading European Furniture Manufacturer

Retail – Secure Payments for Leading European Furniture Manufacturer

Discover how this organisation is offering a smooth multichannel experience to its customers without compromising on PCI DSS requirements.

Contact Centre

Outsourcing – Securing Payments for Leading US Business Process Outsourcer

Outsourcing – Securing Payments for Leading US Business Process Outsourcer

Discover how this business process outsourcer solved their PCI compliance challenges by partnering with PCI Pal.

Contact Centre

Security in the Contact Centre: A Comparative Study of Consumers and Contact Centre Professionals

Security in the Contact Centre: A Comparative Study of Consumers and Contact Centre Professionals

Earlier this year, PCI Pal conducted a survey with consumers and contact centre professionals in the U.S. and U.K. The consumer survey was concerned with sentiments about their digital preferences, security perceptions, and beliefs about future trends in the customer service space.

Aeroplane seats

Simplifying PCI Compliance for a Major Airline

Simplifying PCI Compliance for a Major Airline

Discover how this airline is combatting an increase in fraudulent attacks whilst simplifying PCI compliance.

Secure payments US cable company

Secure phone payments for leading US cable provider

Secure phone payments for leading US cable provider

Discover how this leading US cable provider leveraged Agent Assist to secure phone payments in a complex telephony environment, whilst complying with the PCI DSS.

Chill insurance remote worker at home

PCI Compliant Payments for Chill Insurance

PCI Compliant Payments for Chill Insurance

Prior to the pandemic, Chill had used compensating controls within their contact centre to meet PCI DSS requirements. With agents working remotely, however, payments were no longer PCI compliant. They made the decision to implement a more robust payment security process.

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