Knowledge Centre - PCI Pal

Public Sector – PCI Compliance for Australian Government Authority

Public Sector – PCI Compliance for Australian Government Authority

Discover how this Australian government authority leverages PCI Pal Agent Assist to offer seamless, secure PCI compliant payments.

Public Sector – South Staffordshire District Council

Public Sector – South Staffordshire District Council

The Council utilised PCI Pal's IVR solution to support the move away from manned phone-based payments.

Flowers in front of Waltham Forest Council.

Public Sector – Waltham Forest

Public Sector – Waltham Forest

The London Borough of Waltham Forest in North East London needed to find a way to enable resolution centre staff to help residents with payments over the phone. They selected PCI Pal's Agent Assist solution.

Partner Handshake At Desk

Public Sector – Delivering Security and Compliance to the Public Sector

Public Sector – Delivering Security and Compliance to the Public Sector

PCI Pal’s Agent Assist solution was adopted by one large government entity - holding one of the largest contact centres in the UK. Now, Agent Assist provides them with a seamless customer experience.

Man with red hair wearing head set

Public Sector – Delivering Compliance to Local Authorities

Public Sector – Delivering Compliance to Local Authorities

Compliance can pose a significant challenge for many organisations that are required to record telephone calls to meet the standards of other regulations. One Borough Council in the UK was facing this very issue.

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