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Product Manager (UK-Based)

The opportunity

We are seeking a dedicated and resourceful Product Manager to join our Growth Team, primarily focusing on integrating new Contact Center as a Service (CCaaS) and Unified Communication as a Service (UCaaS) partners and maintaining and improving existing integrations.

This role is crucial in enhancing our market presence and ensuring our innovative products reach a wider audience through effective integration and distribution strategies.

Job requirements

  • 3+ years’ experience as a Product Manager within a SaaS technology environment
  • Excellent project management skills, with a track record of successfully managing large-scale integrations
  • Exceptional interpersonal and communication skills, capable of working with cross-functional teams and external partners

To understand the full requirements for this opportunity, please read the full job spec.

Primary responsibilities

  • Lead the integration of new CCaaS and UCaaS partners, coordinating between partners and internal teams to ensure smooth and efficient product rollouts.
  • Work closely with the core product team to understand product specifics and tailor integration strategies that align with partner capabilities and market demands.
  • Develop and implement comprehensive integration project plans, including timelines, milestones, risk assessments, and resource allocation.
  • Own the product backlog for the growth team; this includes writing up and refining tickets with the engineering team, telephony architects and other technical stakeholders as needed.
  • Facilitate communication across teams, ensuring alignment on project goals, progress, and outcomes.
  • Manage and enhance relationships with existing partners’ stakeholders to optimize product distribution and performance.
  • Drive continuous improvement of integration processes and strategies based on partner feedback and performance metrics.
  • Work with product and product marketing leadership to identify trends, opportunities, and challenges in the partner ecosystem.
  • Prepare and present regular performance reports to leadership, highlighting successes, areas for improvement, and recommendations.

What we offer

  • 25 days holiday, rising to 28 days per annum with length of service
  • Medical, dental and optical insurance cover
  • Work from home or Hybrid (depending on location)
  • An exciting and flexible working environment surrounded by friendly and committed co-workers
  • “Work from anywhere” 2 weeks per year policy
  • Training and development opportunities
  • Access to an employee assistance programme and wellbeing support hub
  • Rewards platform (offering discounts, cashback and savings)
  • Ad-hoc team events, incentives and competitions

Apply now

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