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Partners and Alliances Manager (ANZ-Based)

The opportunity

To be successful in this role you will be a passionate partner advocate with experience building, managing and enabling a partner ecosystem that sells cloud services. Working with the VP Partners and Alliance, you will support and grow indirect revenue through PCI Pal’s partner ecosystem.

Job requirements

  • Have experience selling contact center, payment or cloud software solutions through business partners
  • Ideally have an appreciation of telephony platform providers (example, Avaya, Cisco, Genesys) and UCaaS/CCaaS service providers (8×8, Genesys, InContact, Talkdesk)
  • An understanding of contact center technologies, including telephony, connectivity, and desktop applications.

To understand the full requirements for this opportunity, please read the full job spec.

Primary responsibilities

  • Supporting the VP Partner and Alliances in the prioritization, recruitment and acquisition of new partners in the region.
  • Coordination of onboarding and enablement activities to ensure PCI Pal products and solutions are clearly communicated and understood by all partners.
  • Helping to develop and execute short and long term partner strategies to allow PCI Pal achieve its ambitious revenue targets
  • Cross-functional dissemination of new and ongoing partner requirements with Engineering and Development teams.
  • Manage and maintain marketplaces, (for example, Genesys AppFoundry and Amazon) to ensure PCI Pal remains first choice provider for PCI solutions
  • Schedule and support partner QBRs, roadmap discussions and other activities to increase engagement levels.
  • Produce Partner reports and metrics to demonstrate stack ranking, and identify areas for improvement.
  • Produce score cards and associated metrics to assess partner performance.
  • Representing PCI Pal at industry and partner events, and virtual sessions, to include occasional speaking engagements.

What we offer

  • 25 days holiday
  • Hybrid or remote working options – you choose
  • An exciting and flexible working environment surrounded by friendly and committed co-workers
  • “Work from anywhere” 2 weeks per year policy
  • Training and development opportunities
  • Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
  • Ad-hoc team events, incentives and competitions

Apply now

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