Case Studies

Our secure cloud payment solutions are tailored to meet the specific needs of individual clients. Find out how we’ve helped some of the world’s largest organisations achieve PCI compliance.

Woodland Trust Case study

The Woodland Trust is the largest woodland conversation charity in the United Kingdom. PCI Pal was recommended to the Woodland Trust to implement Agent Assist to support their team dealing with telephone payments.

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Woodland Trust Case study

The Woodland Trust is the largest woodland conversation charity in the United Kingdom. PCI Pal was recommended to the Woodland Trust to implement Agent Assist to support their team dealing with telephone payments.

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Woodland Trust Case study

Verex

The Verex Group brings major innovation to the UK motor insurance and vehicle manufacturer accident and aftercare sectors. Verex’s existing solution was being discontinued and PCI Pal was tasked with providing a new solution to ensure PCI compliance through telephone payments.

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Verex

Verex

The Verex Group brings major innovation to the UK motor insurance and vehicle manufacturer accident and aftercare sectors. Verex’s existing solution was being discontinued and PCI Pal was tasked with providing a new solution to ensure PCI compliance through telephone payments.

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British Medical Journal

The British Medical Journal (BMJ) started 180 years ago as a medical journal, today it shares medical best practice and expertise to improve healthcare outcomes. PCI Pal was recommended to the BMJ to support their clients’ need to pay over the phone as their existing system was being withdrawn.

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British Medical Journal

The British Medical Journal (BMJ) started 180 years ago as a medical journal, today it shares medical best practice and expertise to improve healthcare outcomes. PCI Pal was recommended to the BMJ to support their clients’ need to pay over the phone as their existing system was being withdrawn.

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British Medical Journal

Ecotricity

Ecotricity is one of the UK’s leading green energy providers and an independent electricity supplier to homes and businesses. The company launched in 1996 as the first business in the world to champion the green energy revolution, with its mission to significantly reduce the amount of carbon emissions generated by fossil fuels.

Ecotricity was eager to improve and maintain its PCI DSS Compliance, as well as the overall customer experience when payments were being taken over the phone and to replace its existing phone-based payments system to make it more robust from a security point of view.

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Ecotricity

Ecotricity

Ecotricity is one of the UK’s leading green energy providers and an independent electricity supplier to homes and businesses. The company launched in 1996 as the first business in the world to champion the green energy revolution, with its mission to significantly reduce the amount of carbon emissions generated by fossil fuels.

Ecotricity was eager to improve and maintain its PCI DSS Compliance, as well as the overall customer experience when payments were being taken over the phone and to replace its existing phone-based payments system to make it more robust from a security point of view.

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SixPackAbs

SixPackAbs is a fitness brand and hugely successful internet business based in the US with 587 million views on YouTube, 3.8 million subscribers, and 160,000 paying customers globally across 40 countries. Needing to build its brand trustworthiness so that customers would have the confidence that they are doing business with an ethical business that is transparent, protects their data and provides products and services they can trust are backed up by research – SixPackAbs sought a solution that would integrate with their Salesforce platform. Find out more about PCI Pal’s solution here…

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SixPackAbs

SixPackAbs is a fitness brand and hugely successful internet business based in the US with 587 million views on YouTube, 3.8 million subscribers, and 160,000 paying customers globally across 40 countries. Needing to build its brand trustworthiness so that customers would have the confidence that they are doing business with an ethical business that is transparent, protects their data and provides products and services they can trust are backed up by research – SixPackAbs sought a solution that would integrate with their Salesforce platform. Find out more about PCI Pal’s solution here…

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DDC Outsourcing Solutions UK

DDC Outsourcing Solutions UK (DDC OS UK) is a business process outsourcer that provides tailored solutions to companies in a range of industries: from utilities, charities, retail and public sector. PCI Pal was recommended by DDC OS UK’s communications partner 8×8, and through the cost reduction and innovation forum process, PCI Pal’s Agent Assist solution was demonstrated.

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DDC Outsourcing Solutions UK

DDC Outsourcing Solutions UK

DDC Outsourcing Solutions UK (DDC OS UK) is a business process outsourcer that provides tailored solutions to companies in a range of industries: from utilities, charities, retail and public sector. PCI Pal was recommended by DDC OS UK’s communications partner 8×8, and through the cost reduction and innovation forum process, PCI Pal’s Agent Assist solution was demonstrated.

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iFLY Indoor Skydiving

iFLY is the leisure company that created modern indoor skydiving. In 2017, they took the decision to identify a partner to manage their call centre payment card security and was recommended to contact the team at PCI Pal for help. Find out more about the PCI compliant solution that we put in place.

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iFLY Indoor Skydiving

iFLY is the leisure company that created modern indoor skydiving. In 2017, they took the decision to identify a partner to manage their call centre payment card security and was recommended to contact the team at PCI Pal for help. Find out more about the PCI compliant solution that we put in place.

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iFLY Indoor Skydiving

AllSaints

AllSaints is a global fashion brand based in East London, which operates in twenty-seven countries, with over two hundred stores globally. A 24/7 digital business operating on a number of different platforms in a multi-lingual environment, AllSaints needed a flexible, robust and reliable solution that would tick all the boxes in terms of legislation, accessibility and best practice. Find out more about PCI Pal’s solution here…

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AllSaints

AllSaints is a global fashion brand based in East London, which operates in twenty-seven countries, with over two hundred stores globally. A 24/7 digital business operating on a number of different platforms in a multi-lingual environment, AllSaints needed a flexible, robust and reliable solution that would tick all the boxes in terms of legislation, accessibility and best practice. Find out more about PCI Pal’s solution here…

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Made.com

Having experienced exponential growth since entering the market, Made.com were aware that with growing numbers of customers calling to make purchases and receive customer service, they were required to adhere to the Payment Card Industry Data Security Standard (PCI DSS). Following a review of the secure technology market, PCI Pal Agent Assist was selected. Here’s how we solved Made.com’s contact centre compliance challenges across Europe…

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Made.com

Having experienced exponential growth since entering the market, Made.com were aware that with growing numbers of customers calling to make purchases and receive customer service, they were required to adhere to the Payment Card Industry Data Security Standard (PCI DSS). Following a review of the secure technology market, PCI Pal Agent Assist was selected. Here’s how we solved Made.com’s contact centre compliance challenges across Europe…

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Serco

As a certified PCI-compliant service provider, Serco has invested time and considerable effort into maintaining their level of compliance. They went to market to find secure contact centre technology that could help make this ongoing compliance requirement easier, more cost-effective and more robust. Following an in-depth procurement process to assess the secure technology market, Serco selected PCI Pal. Here’s how we’ve helped solve their compliance problem…

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Serco

As a certified PCI-compliant service provider, Serco has invested time and considerable effort into maintaining their level of compliance. They went to market to find secure contact centre technology that could help make this ongoing compliance requirement easier, more cost-effective and more robust. Following an in-depth procurement process to assess the secure technology market, Serco selected PCI Pal. Here’s how we’ve helped solve their compliance problem…

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Kidzania

Kidzania takes payments from both consumers and businesses for tickets and events at its many edutainment theme park locations. They receive these payments through the website and also by phone. They maintain a contact centre operation, which is spread across several locations, so there was a requirement to ensure cardholder data would be secure whenever and wherever a customer makes a telephone payment. Find out more about PCI Pal’s solution here…

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Kidzania

Kidzania takes payments from both consumers and businesses for tickets and events at its many edutainment theme park locations. They receive these payments through the website and also by phone. They maintain a contact centre operation, which is spread across several locations, so there was a requirement to ensure cardholder data would be secure whenever and wherever a customer makes a telephone payment. Find out more about PCI Pal’s solution here…

SEE FULL CASE STUDY