Sorry, this entry is only available in English and United States English. For the sake of viewer convenience, the content is shown below in this site’s default language. You may click one of the links to switch the site language to another available language.

What’s changed since 2012?

customer experience in the cloudFrom the first version of this report, a lot has changed in the cloud-based contact centre solutions space. The Inner Circle guides investigate key customer contact solutions. We have worked with ContactBabel to create an update to the original report.

Find out the answers to some key customer queries around cloud providers and assisting with customer contact.