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Agent Assisted Phone Payments for Amazon Connect

Descope your contact centre payments from the requirements of the PCI DSS

A PCI COMPLIANT SOLUTION FOR AGENTS ON LIVE CALLS.

Agent Assist utilises DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone.

Agent Assist for Amazon Connect completely descopes your contact centre environment, including agents, from PCI DSS requirements.  The agent doesn’t hear or see the card data, all they see are asterisks on the screen. The customer and the agent can still converse throughout the process but the sensitive card data, the PAN and the CSV, are prevented from reaching the agent or your environment. Certified to the highest level with leading card companies and available globally, Agent Assist protects your data, safeguards your reputation and builds consumer trust. Head over to the Amazon connect marketplace to secure your payments.

AMAZON CONNECT MARKETPLACE

AWS Partner Network Advanced Technology Partner

HOW IT WORKS

AGENT ASSIST FOR AMAZON CONNECT

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SOLUTION OVERVIEW

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Integration Diagram

Female contact centre agent

KEY BENEFITS

  • Customer peace of mind
  • Safe and scalable
  • Integrates with all payment providers
  • Carrier, phone system, & CRM agnostic

 

  • Reduce the scope of PCI DSS
  • Reduce AHT (Average Handling Time)
  • Reduce pressure on Agents
  • Increase payment success

Ready to take the next step?

We'll be happy to answer any questions you may have. Contact one of the team to find out more.

Contact us